Door out of sync with app

Overview

If after setting up the Smart Controller you swipe up or down and you see the Door in the app open or closed but your physical is closed or opened.

To solve this problem

For beam, Garageio, and Guardian Smart Controllers

If you don't know the password

  1. Locate your Door Sensor.
  2. Make sure that the Door Sensor is installed correctly.

If this doesn't solve the problem, please contact customer support at support@beamlabs.io, or call 1-800-436-9186.
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