Code isn't the right format

Overview

If you are entering the door sensor code manually and you get the error "CODE ISN'T THE RIGHT FORMAT" means that there were invalid characters entered in the door sensor code.

To solve this problem

For beam, Garageio, and Guardian Smart Controllers
  1. Valid characters are  "1 2 3 4 5 6 7 8 9 0 A B C D E F".
  2. The code must be 12 digits long.
  3. Please make sure that the typed code is the same as the code on the door sensor.

If this doesn't solve the problem, please contact customer support at support@beamlabs.io, or call 1-800-436-9186.

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